With advancements in technology and the latest innovations, the aviation industry has come a long way. Airlines are using internet connected equipment to enhance passenger experience at every step. Internet of Things (IoT) is a data sharing ability that makes certain processes faster and smoother. In fact, by 2020, 20 million connected devices are expected to be in use, according to a Gartner report.
As technology progresses, air travel benefits. Before you check in for your next flight, here’s all you need to know.
Airlines might have to pay a heavy price in terms of reputation and reimbursements for losing passenger luggage. However, IoT sensors can connect with the cellular networks of airports to provide real time tracking of baggage. A reliable mobile app lets passengers view their bags entering the aircraft and moving towards the baggage belt later. This ensures transparency between the airport personnel and the customer, while simplifying the cargo close out process. In fact, tag technology is also available to track misplaced items.
IoT is expected to surpass radio navigation and the current radar systems. With accurate satellite navigation, flights could always be on time. To ease customer dissatisfaction, IoT offers live updates about airport shuttle timings and parking availability. In fact, after web check in, passengers will not have to find their terminals and bag drop counters. Smart airports will provide beacon-linked maps for efficient navigation. This way, passengers get more time to spend on duty-free shopping or getting a drink before the flight.
IoT also promises speedy and organized security and custom procedures. Smart gates will enable automatic identification at several airports. In fact, the security system will detect when to expect a traveler and take care of the queues and crowds. With continuous live metrics and updates, the waiting time of passengers at various check points will be reduced, ensuring happy travelers.
With timely inspection and repair, airplanes will be ready to fly on time. This is what is expected by passengers, particularly when they complete mobile check-in beforehand. But, between June 2015 and June 2016, over 1 million flights were delayed, according to the US Bureau of Transportation Statistics. This translated to a massive wait of 64 million minutes in total. In future, such problematic situations can be easily mitigated with the implementation of IoT. Weather updates are available 24×7 to monitor all suitable conditions, like windy or icy weather for taxiing, take-off and landing.
Flight Crew Functionality
IoT completely eliminates the need to use hard copies for passenger information too. This is particularly critical because manual work is prone to errors. Inefficiencies in customer handling can also lead to operational delays. When a simple smart device is connected to the airport IT systems, it allows a seamless experience. The crew stays up to date with flight check ins, alerts, procedures and policies. In fact, the social behavior and purchase pattern of a particular customer can also be stored and checked.
While reducing risks, IoT can help airlines take a strategic approach towards digitalization, while ensuring customer satisfaction.